An organization's culture is not defined by what is preached; it is defined by the lowest level of behavior a leader is willing to tolerate.

More often than not, especially under stress or when faced with ambiguity, the stories we default to are negative. We assume incompetence before seeking clarification, suspect ill-intent before considering alternative explanations, and attribute behavior to character flaws rather than situational factors.

Struggling to hire staff? You’re not alone!